Articles By Hal
Don't Kill A Relationship By Not Returning a Call
You have the time and it's a simple courtesy
At Your Service
By Hal Becker
When the editor of this paper asked me to do an article on
the importance of returning phone calls I said Now thats an article I
cant wait to write! This has always been a stickler with me. It drives me nuts
that people do not have the common courtesy to return calls anymore. As each year passes
it gets worse and worse.
When I complain to everybody I know on this subject, the
response I get is That I am real busy and I just didnt have the time. I
even get that answer from Brad who is one of my best friends after he ignores my call.
Zig Zigler the motivational speaker says it best.
Isnt it amazing on how much stuff we get done the day before vacation.
We all do the things we want to do and put off the things we do not want to do. Bottom
line is this.....it is simply rude not to return a call. It is not complicated and easy,
and there really is no excuse.
I have found that the higher up you go in a corporation,
the easier it is to get a return call. Middle managers are notorious for not returning
calls. It must be their first taste of power. In fact the nicer the people, the easier it
is to get a return call. I guess this comes from an old word that is not used much today
called empathy. Along with that I feel if you treat people with respect and they will
treat you the same.
I have timed it. Along with dialing, saying your name and
even leaving a brief message on a persons voice mail takes less than 45 seconds. I
find that most people have that amount of time available. In fact with 93 million cell
phones in use today there is even more time available to return those calls.
It has gotten so bad that my friend Bob Shook, who is one
of Americas leading business authors wrote a book on this subject with a humorous
twist giving readers at least 150 ways to get people to return their calls. In case you
already guessed, his book is titled Ill Get Back to You.
What is amazing to me is that more people return emails and
not phone calls. I dont know about anyone else but I type about 3 words per hour and
can talk about 3,000 words per minute. It is still much faster to talk than type for most
people. If you are afraid of confrontation, then simply ask for that persons voice
mail and leave a straight forward response.
Heres a few simple reasons and tips on how and why
you should return your phone calls.
- It is just the right thing to do. If you think I am wrong go
ask your mother.
- Even if you are like me and you get 40 plus calls per day,
return them quickly and you find it is not a big deal, just part of a normal business day.
- Trust me you have no idea what is down the road or in your
future, and you will be glad that you returned the call to the person who is now your new
boss or even a new client.
- Dont you hate is when your calls go unreturned? Well
guess what Sparky, so does everyone else!
- Relationships are everywhere. Even if you are telling a
salesperson no to their service or product, they are a person like you and me and are
trying to do their job. One day this person could become your future daughter in law!
Would it kill you to spend an extra minute with each person you might encounter. Its
not that tough to be nice to people.
- Small towns still do business like the way it was.
People deal with People. They are considerate and can also slow down a bit to
realize that life is more than a constant rush hour.
To sum it up it all comes down to an attitude and doing the
right things in life whereby you treat your fellow man with dignity and respect. I am not
preaching or judging but maybe being just a little bit Southern in my philosophy and
Click here to read more
articles by Hal.